A booking is a request for a repair visit. Submitting one is free and does not commit you to a repair. It is confirmed once we accept it and assign a technician. Time slots are estimates — we will contact you if a technician is running outside the agreed window.

No price is quoted at the time of booking. The price is set only after the technician inspects the device, and is made up of parts, labour and any applicable service fee, itemised on the quote we send you.

The quote is sent to you directly on the contact details you booked with. Work begins only once you approve it. If you decline, no repair is carried out and you have nothing to pay.

Payment is due on completion, by cash or card terminal. No deposit is taken at booking.

For a mobile repair you must provide safe access, somewhere to work and a power supply. A technician may decline to work in conditions they consider unsafe, in which case we will contact you to rearrange or cancel the appointment.

Tell us as early as you can if you need to cancel or rearrange. If a technician arrives and cannot access the device or nobody is present, the visit is recorded as a no-show and we may ask you to book a new appointment.

Back up your device before any appointment. We are not liable for loss of data. Some repairs — particularly water damage and motherboard work — carry a genuine risk that the device cannot be recovered, and the technician will tell you before proceeding.

Devices previously repaired by someone else, or already damaged internally, may not be repairable. We will explain what we find before charging for further work.

Parts and workmanship are covered as described on the warranty page, which forms part of these terms.

Nothing in these terms removes or limits your rights under UK consumer law.