Device Repair FAQs
Device Repair FAQs
How long repairs take, how quoting works, what the warranty covers, and what to expect on the day.
How long repairs take, how quoting works, what the warranty covers, and what to expect on the day.
How long does a repair take?
+
Most common repairs — screens, batteries, charging ports — are done in about 30 minutes on site. More involved work such as water damage recovery can take longer, and the technician will tell you before starting.
How long does each type of repair take?
+
As a guide, on site: a phone screen is about 30 minutes and a phone battery about 20; a tablet screen about 45 minutes; a MacBook battery about an hour and a MacBook screen about 90 minutes; a smartwatch screen about 30 minutes and a strap about 10. Each repair on the services page lists its own estimate. They are typical times, not promises — the technician confirms after inspecting the device.
Do I have to pay a deposit?
+
No, and there is no charge to submit a request. The technician inspects the device and gives you a quote; you pay only after the repair is completed, and only if you approved that quote, by cash or card terminal.
How is the price decided?
+
We do not quote online, because the price depends on the device model and the parts it actually needs. Submitting a booking is free. The technician inspects the device on arrival, and we then send you a quote itemising parts, labour and any applicable service fee, directly on the phone number and email you booked with. Work only starts once you approve it.
What if I reject the quote?
+
Nothing further happens and no repair is carried out. Submitting the request was free, so there is nothing to pay.
Do you come to me, or do I come to you?
+
Both, depending on your area. A technician can travel to your home or workplace in most postcodes, and some areas also have a drop-off point. Check your postcode on the locations page.
Which areas do you cover?
+
Mobile repairs run across much of England, Scotland and Wales — London, Manchester, Leeds, Liverpool, Bristol, Nottingham, Leicester, Coventry, Bradford, Newcastle, Cardiff, Glasgow and Edinburgh among them, along with Bolton, Oldham, Stockport, Warrington and Wigan. Drop-off is available in selected cities. The postcode checker gives you a definitive answer for your address.
Do you repair water-damaged devices?
+
Yes. Liquid damage recovery takes about an hour for a phone and longer for a MacBook, and it is attempted on a best-effort basis — corrosion can carry on after a device appears to be working again. Back the device up first if it still powers on, and read the warranty terms for liquid damage before you book, because these repairs are covered differently.
Is my data safe during the repair?
+
We do not need your passcode for most repairs. Back up your device before any appointment as a precaution — particularly for water damage or motherboard work, where data loss is a real possibility.
What warranty do I get?
+
Replacement parts we fit are covered for as long as you own the device, and so is the workmanship of the repair itself. The warranty page sets out what is and is not included.
Which brands do you repair?
+
All major brands across phones, tablets, MacBooks and smartwatches — Apple, Samsung, Google, OnePlus, Huawei, Xiaomi and others. If your device is not listed, contact us for a custom quote.
Can I track my repair?
+
Yes. You get a booking reference in the form FAH-YYYY-NNNNNN. Enter it on the repair tracking page to see the current status and the assigned technician. Older references beginning IBR- still work exactly the same way.